The River Rooms Privacy Policy

At the River Rooms, we value all our clients which is why we do not sell, distribute or lease your personal data to other companies and businesses. We take our responsibilities under GDPR seriously. We use the information collected from you as a potential or existing customer to provide a responsive and effective hair, beauty or wellness service.

This Privacy Policy provides details on what personal information we collect, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

The personal information we collect and why

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We may also store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style or colours. We consider you have provided consent for us to store this personally identifying information about you based on you receiving a service from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

In order to be kept update with offers, events and promotions via email you should opt-in to via our website and therfore give us persmission to hold your name and email and address, as well as email you periodically when we have some news. At anytime you can change your mind and unsubscribe from these emails.

What we do with your personal information

We do not sell, distribute or lease your personal information to any third parties.

At the River Rooms Bideford we take privacy seriously and only use the information we collect from you to provide you with our services.

We may use the information to get in touch, to confirm or cancel a booking. We may use the information to provide you with information you have requested relating to our services. If you sign up for our newsletter we use your details to provide you with the latest offers and updates etc. You can unsubscribe from these emails at any time.

We only retain personal information for a limited time i.e. for as long as we need it to fulfil the purposes for which we have initially collect it.


We are committed to ensuring that your information is secure, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

We use a third party hosting provider for our website. In order to prevent unauthorised access or disclosure, we have put in place reasonable physical, electronic (SSL) and managerial procedures to safeguard and secure the information we collect.

Third-party disclosure

We do not transfer personal information to outside parties. This does not include our website developers or hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

We use google analytics to analyse traffic to our website. We do this to find out things such as the number of visitors to the various parts of the site. We collect only anonymous, aggregate statistics. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Details

You can correct information or request deletion of information at any time by emailing or writing to us at: The River Rooms 8A The Quay Bideford EX39 2HW

Changes to our Privacy Policy

Please visit this page periodically to stay aware of any changes to this policy, which we may update from time to time. Last updated November 2018

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